Terms of Service

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1. About us

1. We are goahead LLC, of 300 Delaware Ave Ste 210 #229 Wilmington, DE 19801 (“goahead”, “we”, “us”, “our”).
2. We operate goahead.io, our SaaS solution (our "SaaS" or "Services"). Our platform allows users to create validation surveys which we then match with target participants. Our software assesses the statistical significance of these responses to determine the most likely preferred choice.
3. To contact us, please email hello [at] goahead.io with "TOS" in the subject line.
4. Our Privacy Policy equally applies to your use of our Services and forms an integral part of these Terms.
5. These Terms were last updated on June 8, 2025.
6. All rights reserved © 2025 goahead.

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2. General terms

We license, but do not sell, our Services to you, retaining ownership. Your access and use of our Services are governed by these legally binding Terms. We may modify these Terms and will notify you of changes; continued use implies acceptance. We grant a revocable, non-exclusive, non-transferable license for Service use under these Terms. We reserve the right to, without notice or liability, refuse or suspend your access at our sole discretion.

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3. Your access to our services

By registering for an Account and using our Platform, you confirm you are at least 18, have read and agree to these Terms, and will ensure all Account users comply. You are responsible for Account confidentiality and all activities under it. We are not liable for any wrongful, fraudulent, or illegal Account use.

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4. License

We grant you a personal, non-exclusive, non-assignable, non-transferable right to access and use the Service. This license is solely for using the Service in SaaS mode via our Platform, according to your chosen service package.

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5. Free services

We may offer free access to certain parts of the Services. This access is provided until the free period ends, you purchase the corresponding paid service, or we terminate it at our discretion. These Terms, plus any additional terms we notify you of, apply to such free services.

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6. Subscription, payments, and credits

1. We offer Paid and Free Services per account. Paid Services require payment of fees ("Fees") as notified on our Platform.
2. Subscriptions: Recurring subscriptions automatically renew until terminated via our Platform. By subscribing, you authorise us to charge Fees automatically at the start of your subscription (or after any trial) and on subsequent renewal dates. Timely payment is required; non-payment may lead to suspension or termination of your access. Fees may change with reasonable advance notice.
3. Pay-as-you-go Credits: You can also use goahead by purchasing a credit bundle. Credits are the medium of exchange on the platform. The number of credits required for a survey will vary based on its complexity and targeting. goahead will automatically calculate and display the required credits as you build your survey. Credits purchased as part of a pay-as-you-go bundle do not expire. Unused credits acquired as part of a monthly plan do not roll over to the next month.
4. Cancellation of Monthly Subscriptions: To cancel a monthly subscription, you must notify us at least 7 days before your current subscription period expires. Future charges will be cancelled, effective at the end of the current period. No refund will be issued, but subscription access continues for the remainder of the paid period.
5. Chargebacks: Please contact us to resolve any payment issues before initiating a chargeback or bank dispute. If you dispute a legitimate charge without merit, we reserve the right to provide evidence to refute your request and/or pursue legal action.

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7. Availability

While we strive for continuous Service access, we do not guarantee 100% availability and are not liable for unavailability. Service availability may be affected by scheduled or emergency maintenance. We will notify you of any service outages expected to exceed four (4) hours.

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8. End of Life

We may End-Of-Life (EOL) the Service at our sole discretion, by providing at least 3 months' notice. If you have prepaid for a service that is being terminated, we will make a commercially reasonable effort to transition you to a similar service or, by written agreement, ensure service availability without uptime guarantees or bug fixes

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9. Service levels and support

During the Term, we will provide commercially reasonable technical support for our Platform and Services, subject to fair use. We are not obligated to provide support for issues unrelated to our Services, for Services that have been altered, or for use that is not compliant with these Terms. Our response time for technical support will not exceed 72 hours; if we expect a delay, we will provide a justification and a new deadline.

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10. Proprietary rights

You acknowledge our ownership of all intellectual property rights in our Services; these rights are licensed, not sold, to you. This agreement grants no rights to our patents, copyrights, or trademarks beyond the use of the Services.

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11. Uploading content

You warrant that any content you upload to our Platform complies with our Privacy Policy and all applicable data privacy laws. You are fully responsible for all uploaded content; we are not liable for its accuracy or loss. We use uploaded content solely to provide the Services and fulfill our contractual obligations. We may use anonymized content for data analytics and service development. We may disclose your identity if your content violates third-party rights.

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12. Service data

When you use our Services, we process your Personal Data ("Service Data"). You own all rights, title, and interest in your Service Data and are solely responsible for its legality, reliability, integrity, accuracy, and quality. If we process your Service Data as a data processor, you remain the data controller and confirm your right to transfer data to us for lawful processing. You must ensure relevant third parties have consented to such processing.

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13. Backups

You are responsible for frequently backing up all of your Service Data. You acknowledge the risk of irretrievable data damage or loss upon a system fault, or during suspension or termination of your account.

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14. Prohibited uses

You may only use our Services for lawful purposes. Prohibited uses include breaching laws, engaging in fraudulent activities, sending non-compliant material, or transmitting malicious code. You also agree not to reproduce, copy, re-sell, or engage in unauthorized access or disruption of our Services or network.

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15. Intellectual property rights

All intellectual property rights in our Services belong to us; they are licensed, not sold, and you have no rights beyond their use per these Terms. Any intellectual property rights in your uploaded content remain yours, but you grant us a royalty-free, non-exclusive license to use, reproduce, publish, and display such rights for the purposes of performing the Services, for promotional purposes, and for improving the Services. You have no right to access our Services in source code form.

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16. Term and termination

These Terms remain active while you use the Services. We reserve the right to deny, suspend, or terminate your access or delete your account at our sole discretion, without notice, for any reason, including for a breach of these Terms. If your account is terminated, you are prohibited from creating a new account. We reserve the right to pursue legal action.

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17. Refund policy

This Refund Policy details the terms and conditions regarding refunds for services purchased from goahead LLC ("goahead", "we", "us", "our"). This policy should be read in conjunction with our Terms of Service.

1. Monthly Subscriptions: When you cancel a monthly subscription, your access to the paid Services will continue until the end of your current, paid billing period. We do not provide prorated refunds for any portion of the subscription period that has already passed or for any remaining time in the billing cycle after a cancellation request has been made.
2. Unused credits: Unused credits that were acquired as part of a monthly plan do not roll over to the next month and are not eligible for a refund.
3. Pay-as-you-go Credits: Credits purchased as part of a pay-as-you-go bundle are non-refundable. These credits do not expire and will remain in your account until they are used.
4. General: All fees are non-refundable except as required by law or as otherwise specifically stated in our Terms of Service. We reserve the right to refuse a refund if we suspect fraudulent activity or a breach of our Terms of Service.
5. How to Request a Cancellation: To cancel your monthly subscription and avoid future charges, you must provide notice at least seven (7) days before your current subscription period expires. You can manage your subscription directly through the Platform.

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18. Warranties

Our Services and all related content are provided on an "as is" and "as available" basis. To the fullest extent permissible by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Any content generated by our statistical analysis tools, including AI-generated information, is for general information only and is not a substitute for professional advice. We do not accept liability for incorrect content, errors, or omissions.

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19. Limitation of liability

Your use of our Services is at your sole risk. To the fullest extent permitted by law, we are not liable for any loss of profits, business interruption, loss of data, or any other indirect or consequential loss or damage. Nothing in these Terms limits our liability for death or personal injury resulting from our negligence, fraud, or any other matter where liability cannot be legally excluded. These Terms define our full obligations, and all other implied conditions or warranties are excluded.

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20. Indemnity

You agree to indemnify us and our affiliates from all claims, losses, expenses, damages, and costs (including legal fees) resulting from your act, default, or omission in using our Platform, or from your breach of these Terms or applicable laws.

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21. Force majeure

We are not liable for delayed or failed performance due to events beyond our reasonable control, such as utility failures, acts of God, war, civil unrest, or compliance with legal orders.

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22. Force majeure

1. These Terms are governed by the laws of the State of Delaware. You agree that any dispute or claim arising from these Terms will be settled by binding arbitration administered by the American Arbitration Association (“AAA”).
2. Class Action Waiver: You and goahead agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
3. Waiver of Jury Trial: You and goahead hereby waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury, electing instead to resolve all claims and disputes by arbitration.

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23. Other important terms

We may transfer our rights and obligations under these Terms without affecting yours. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. No joint venture, partnership, agency, or employment relationship is created by these Terms. These Terms and any document expressly referred to in them constitute the entire agreement between us regarding their subject matter and supersede all previous agreements and understandings between us. You agree that you shall have no remedies in respect of any statement or warranty that is not set out in these Terms. Our failure to enforce any obligation does not waive our rights against you. If any condition of these Terms is found to be unlawful or unenforceable, the remaining conditions will remain in full force and effect.